Odoo Implementation
Configure CRM, Sales, Accounting, and operations in one unified system.
Survey Plaza, 1st Floor, Sam Nujoma Rd 35091 Mwenge, Dar es Salaam
Transform Your Business with Odoo
& Call Center Solutions
From CRM and call center automation to hosting and IT consulting,we design and implement scalable solutions that improve efficiency, reduce manual work, and elevate customer service.
Support for manufacturing, distribution, and service teams with phased rollout and ongoing guidance
Fast Deployment
Launch your AI or automation system in weeks, not months
Remote & Onsite Support
Technical support available during setup and after launch
End-to-End Implementation
From planning to deployment and integration
Training Included
We train your team to fully use the system
Common Challenges
Is your business facing this?
No Unified Customer View
Customer data is scattered across CRM, accounting, and support tools.
Manual Processes Everywhere
Agents switch between spreadsheets, emails, and tools causing delays and errors.
Slow Call Handling
Agents waste time searching for customer details during calls.
All-in-One Odoo System
CRM, Sales, Support, and Accounting in one platform.
Integrated Call Center
Incoming calls automatically show customer data.
Automated Workflows
Tickets, leads, and follow-ups created automatically.
"A successful Odoo rollout connects your sales, inventory, and finance workflows into one automated system - with end-to-end support from ICIT."
Automated Workflows with Odoo
Automate What Matters. Scale with Confidence.
Start with the services you need today, then expand as your business grows.
1
Core Solutions
Call Center Solutions
Inbound and outbound call center setup with CRM integration and performance analytics.
Software Development
Custom business applications, dashboards, and workflow automation built around your needs.
2
Infrastructure & Operations
Hosting Services
Secure cloud hosting, server setup, backups, and performance monitoring for business-critical systems.
Networking Solutions
Office networking, VPN setup, and reliable connectivity for distributed teams and branches.
System Integration
Connect Odoo with telephony, APIs, payment systems, and third-party tools without silos.
3
Growth & Support
IT Consulting
Technology strategy, process mapping, and digital transformation planning for growing businesses.
Training & Deployment
Hands-on onboarding, user training, testing, and phased rollout support for your team.
Ongoing Support & Maintenance
Continuous monitoring, issue resolution, updates, and optimization after go-live.
Ready to map the right solution for your business?
We help you plan, implement, and support your Odoo and call center systems.
End-to-End Process Automation
Streamline Workflows in Odoo
We implement practical sales, inventory, and finance workflows - including Quote to Cash, Procure to Pay, and Record to Report.
Quote to Cash Cycle
Sales Workflow
From lead capture to customer support with fewer manual steps.
1
Lead Capture
Capture leads from calls, website forms, and email automatically
- ✓Call center lead creation
- ✓CRM auto assignment
- ✓Track source & priority
↗Faster response time
2
Qualification
Qualify leads and assign to the right sales agent automatically
- ✓Call center screening
- ✓Lead scoring rules
- ✓Automated routing
↗Better conversion rate
3
Quotation
Generate and send quotations instantly using templates
- ✓Template-based quotes
- ✓Auto pricing rules
- ✓Email & PDF delivery
↗Reduce quoting time
4
Sales Order
Convert quotes into confirmed orders with approval workflows
- ✓One-click conversion
- ✓Approval workflows
- ✓Customer validation
↗Faster order processing
5
Service Delivery
Assign implementation or service tasks to your team
- ✓Task auto creation
- ✓Team assignment
- ✓Progress tracking
↗Improved delivery
6
Payment Collection
Track invoices, reminders, and payment status
- ✓Auto invoice generation
- ✓Payment reminders
- ✓Collection dashboard
↗Faster payments
Support Operations
Call Center & Operations
Streamline customer communication and service handling.
1
Incoming Calls
Automatically identify customers and display their profile
- ✓Caller ID recognition
- ✓Customer pop-up
- ✓Call logging
↗Better customer experience
2
Ticket Creation
Create support tickets directly from customer calls
- ✓ One-click ticket
- ✓Priority levels
- ✓SLA tracking
↗Faster resolution
3
Agent Dashboard
Monitor call center agents and performance in real time
- ✓ Active calls
- ✓Queue monitoring
- ✓Call metrics
↗Improved productivity
4
Call Routing
Route calls to the right department
- ✓IVR routing
- ✓Skill-based routing
- ✓Queue management
↗Reduced wait time
5
Follow-ups
Automated call back scheduling
- ✓Reminder alerts
- ✓Task creation
- ✓Customer notifications
↗Better engagement
6
Call Analytics
Track performance and service quality
- ✓Call duration
- ✓Resolution rate
- ✓Agent performance
↗Data-driven decisions
Record to Report
Finance & Reporting
Complete visibility into business performance and financials.
1
Invoicing
Generate invoices automatically
- ✓Service-based billing
- ✓Recurring invoices
- ✓Tax handling
↗Faster billing
2
Payment Tracking
Track incoming payments
- ✓Payment status
- ✓Outstanding balances
- ✓Collection reports
↗Better cash flow
3
Expense Tracking
Monitor operational expenses
- ✓Vendor bills
- ✓Service costs
- ✓Approval workflow
↗Cost control
4
Financial Reporting
Real-time business reports
- ✓Profit & loss
- ✓Revenue tracking
- ✓KPI dashboard
↗Business insights
5
Performance Analytics
Track sales and call center metrics
- ✓Conversion rate
- ✓Call performance
- ✓Revenue growth
↗Smarter planning
6
Business Dashboard
Unified view of operations
- ✓Sales pipeline
- ✓Support metrics
- ✓Financial overview
↗Full visibility
A Clear Digital Transformation Plan
We guide your business from assessment to full Odoo and Call Center deployment.
Our process covers consulting, solution design, implementation, training, and long-term support.
STEP 1
Business Assessment
1
We analyze your current workflows, call center operations, and business challenges to identify automation opportunities.
STEP 2
Solution Design
2
We design a tailored Odoo and Call Center architecture including CRM, telephony integration, and workflows.
STEP 3
System Implementation
3
We configure Odoo, integrate call center tools, and automate your business processes in phases.
STEP 4
Training & Go-Live
4
We train your team, test workflows, and launch the system with minimal disruption.
STEP 5
Support & Optimization
5
We provide ongoing support, improvements, hosting, and performance monitoring.
Start Your Implementation Journey
Book a consultation and get a tailored Odoo & Call Center plan.
Pricing
Clear Pricing, Built for Real-World Rollouts
We keep pricing simple: Odoo licensing + implementation. Fixed flat-rate implementation scope is defined up front.
Solution Design
We analyze your business workflows and design a tailored AI, automation, or software solution aligned with your operations.
Implementation & Support
We build, integrate, and deploy your system with training, monitoring, and ongoing technical support included.
What is included
Business workflow analysis
AI & automation solution design
System integration & deployment
Training, support & optimization
Request a Pricing Breakdown
Final pricing depends on user count, selected modules, and migration complexity.
Industry Expertise
Services We Serve
Odoo implementations tailored for your industry, processes, and growth goals.
Call Center & Customer Support
AI-powered communication and customer management systems
- •Smart call routing & IVR
- •CRM integration
- •Call analytics & reporting
- •Automated customer workflows
Business Automation
Automate manual processes and improve productivity
- •Workflow automation
- •Approval & notification systems
- •Document processing
- •Task & operations automation
AI & Machine Learning
Intelligent systems powered by your data
- •Predictive analytics
- •AI assistants & chatbots
- •Image & data recognition
- •Decision support systems
ERP & Business Systems
Centralized platforms for managing business operations
- •Finance & accounting
- •Inventory management
- •HR & payroll systems
- •Sales & CRM integration
Custom Software Development
Tailored applications built for your workflow
- •Web & mobile applications
- •Dashboard & analytics
- •API integrations
- •Cloud-based platforms
Digital Transformation
Modernize operations with smart technology
- •Process digitization
- •System integrations
- •Performance analytics
- •Scalable architecture